5 Challenges a Delivery Management System Can Help You Overcome
Whether it is the bouquet of roses I ordered to surprise my sweetheart, or the pile of corn flakes I ordered to fill up the safety stock, I wouldn’t like to pick up the phone to check where my order is. Whether you are the CEO of a billion dollar organization or an owner of a local grocery store, you are challenged to deliver on customers’ increasing expectations. Therefore, CEOs and business owners must find ways to streamline their delivery operations and gain competitive advantage by removing the barriers and overcoming the challenges that delay the delivery processes.
With the availability of innovative technology, you can overcome 5 common challenges you might face in your business operation.
1. Time wasted on Order Management
Most of the businesses with a fleet of delivery transport provide either a scheduled or on-demand delivery service. To manage order fulfillment one most use either pen & paper, phone calls, and messy spreadsheets or clunky enterprise software which are not well equipped with modern business demands. The time needed to take an individual order with the customer information, document it, dispatching it on to the driver, communicate back to the customer and follow up on an order means that one employee might have to spend an average of more than 10 minutes per order. However, automating the chain of order fulfillment can reduce this window of receiving and processing an order to less than a minute for every order!
With a modern automation system, you cannot only cut down on the number of steps in your delivery process and automate the workflow but also you can achieve superior integration with other critical solutions and streamline the entire delivery management. It essentially will help you to have a centralized delivery management system to have more control and visibility of the delivery operation.
2. Route Optimization
Delivery delay is one of the main reasons of customer dissatisfaction. One of the main reasons of such delays is inefficient routes taken by the drivers to deliver the batched orders. Inefficient routes could be the result of lack of traffic information such as traffic jam, accidents, longer routes, and also inability to consider the customers availability time by the driver while delivering the orders. A good delivery management system will have the algorithm to ensure that drivers complete the (batched) orders in the least amount time by taking customers availability time into consideration along with delivery route information.
For instance WIMO has integrated Google Maps API both in the admin panel and driver app to activate the route optimization for all the deliveries. This helps you to create a truly end-end advanced delivery platform by automatically recording the delivery time, distance, and pick-up and drop-off location.
3. Lack of Visibility on the Ground Team.
With the aid of innovative technology tracking the whereabouts and performance of the ground teams has become a necessity rather than a business luxury. The good news for the small (or big) business owner is that you do not require to invest a good chunk of your budget to buy GPS trackers for each and every vehicles. A simple smartphone which the driver may already be possessing will be enough to track their movements and performance. With an integrated tracking app you would be able to get accurate data such as their current location in real time, delivery time taken, distance traveled etc.
4. Improving Customer Communications
Constantly keeping customer in the loop with notification for every steps of the order processing is an important strategy to improve customer retention and experience. Moreover, for B2B business, automated notification alert system when an order is pending, delayed, or cancelled for production issues, credit limit, or any other business reasons will help in minimizing customer conflicts, and streamlining the order management process.
Furthermore, to gain competitive advantage you can also enable your customer track their delivery in real time! This will certainly help develop customer experience.
5. Absence of Insightful Analytics
To grow and improve your business operation, a business owner must have access to all the financial and logistics metrics. A good delivery management system will enable the managers to have access to all the data recorded such as monthly successful and failed orders, driver’s performances, average delivery time, distance travelled by each drivers, average ratings to the drivers by the customers etc. This insight will help you to optimize your operational flow and manage your entire fleet smoothly. This is an important feature as you can gather information on your customers and customize your services based on their requirements.
The purpose behind investing in automation is to save money, time, and make order fulfilment & deliveries faster. By automating tasks, you don’t need to depend on making manual entries which would save salaries of employees responsible for that task. The system also eliminates the human error and delay, if any. By making faster deliveries, you can increase your customers and revenue, in the end, pushing your profit margins higher.