crossborder-ecommerce-saudi-arabia-uae

5 Things to Consider Before Selling Internationally – Crossborder

One of the famous business quote

The wider your reach is, the more customers you will get.

In order to make the transition from being a local seller to becoming an international seller, here are a few things that you need to consider and prepare.

1. The Plan

If you are planning to open your doors to international customers, you will need a plan to make it happen.

First is to identify the markets and customers avatar for your service/products.

Then, it’s time to gather additional data specifically only to the target regions, such as buying habits, spending patterns, local competition, local demands, gaps in supply, etc.

As a general rule, it might pay off to remember that smaller countries tend to have the highest number of international shoppers on the internet.

2. The Payment Options

There are some customers who are skeptical about international purchases, and that’s why it is important to provide them with a trusted payment option when they are about to checkout.

In the GCC region, COD (Cash on delivery) is one of the most trusted and popular payment options, so make sure that you are providing cash on delivery to gain customer trust. You can use shipping companies such as Wimo to provide cash on delivery payment methods for your customers in United Arab Emirates, Saudi Arabia, Oman, Kuwait, & Bahrain.

3. The Rules and Regulations

This is one of the main reasons why a lot of businesses failed to expand internationally. They do not understand the rules and regulations governing international trade and, afraid of how those might impact their business negatively – If it’s done wrong.

Yes, things can get complicated and it would be impossible to learn everything without mistake. Nevertheless, here are a few points that you should keep in mind while doing the research.

  • You must let your customers know in advance about import duties and taxes that they have to pay.
  • The taxes and duties will differ, depending on the product, not just the country or region.
  • Check with your shipping service to make sure that they take care of the customs forms.
  • Take note of the countries or regions that have free-trade agreements with your country.

4. The Shipping

One of the biggest concerns of international online shopping is the shipping time.

This becomes a bigger problem when an international shipment normally takes longer than domestic shipping, and normally customers who are going for international shopping are willing to wait for the product to arrive.

The important thing is to keep them updated about their shipment status on a regular basis and you will be fine 🙂

5. Returns and Refunds

Your return policies must be planned in a way that it did not put your business in a hard situation. Check out the following points, which every seller should keep in mind when creating their return policy.

  • Put a time limit on the return process
  • Give your customers the option to opt for full store credit, instead of a full refund, when possible
  • If the customer must pay for the return shipment, make that clear from the start in your return policy

Running an online business can be rewarding, but shipping products can be stressful. To set yourself up for success, make sure to do it right, and you may even transform shipping into a competitive advantage to grow and scale your business. Enquire now at sales@wimoapp.com or visit wimoapp.com

ecommerce fulfillment company

How Your Business Can Benefit From Fulfillment Company

A fulfillment company refers to a corporation that’s in the business of acting as a third-party warehouse. Their primary obligation is to prepare and ship the orders that are made by clients through your company. In essence, it’s like outsourcing the shipping process, especially if this is something that you don’t want to do yourself. It also might be because you’re looking for Kickstarter fulfillment services as your business is just starting out and still doesn’t have the right or good enough logistics for it.

If you want to stay competitive in today’s e-commerce industries, you must be able to manage your inventory effectively. Partnering with a fulfillment company to perform the shipping processes for you helps achieve that goal.

There are many other advantages that your business can gain through hiring a fulfillment company. This includes:

They Create Optimized Fulfillment Processes

Fulfillment companies are better versed in the order and shipping process than your company is. This is because it’s a skill that they’ve mastered, specialized, and trained well in. They have this level of expertise that you don’t. Hence the fulfillment company can come up with a more optimized fulfillment process. This means that your business is operating at its best level of efficiency, with the least possible cost.

The process includes:

  • Classifying inventory. This step involves picking by size and frequency of orders. 
  • Matching inventory to storage technology. This involves using a variety of equipment technologies such as pallet rack, vertical lift modules, and carousels, shelving, drawer systems, horizontal carousels, and pick modules.
  • Slotting inventory with storage technology. This helps determine the most appropriate slot of each product in a warehouse to achieve maximum storage capacity.
  • Mapping processes and workflow. This is to achieve the goal of maximizing output and reducing labor work and costs. 
  • Integrating business systems. When business systems are better integrated and matched, the visibility of products in your warehouse is maximized. This results in tremendous time savings of having to look for various items manually. 

They Take Care Of The Storage Of Products

When you’re running a business that sells products, one of the most difficult challenges that you’ll ever encounter has to do with the proper storage and handling of your products. Not only does this take up a lot of your workforce, but it can also result in higher costs when you have to do it yourself. Also, storage is not just about storing the products per se.

It encompasses a lot of concepts like the following:

  • Storing your products appropriately to avoid spoilage
  • Storing your products in a system that works for you (first-in, first-out, or alphabetical)
  • Storing your products in such a way that chemicals don’t interact and mix
  • Storing products for better reach and faster identification

All these, a third-party fulfillment company such as Wimo is well versed in. After all, it’s what they studied and mastered as the primary service of their business. It’s best to leave it in the hands of an expert, to avoid wasting products due to spoilage, for instance.

They Can Fight For Lower Shipping Costs

Fulfillment companies have a strong network of connections with national, regional, and international shipping companies. Through their frequent transactions, they can form better deals to fight for lower shipping costs. Often, this is also because of the volume of their shipping requests because of the nature of their business. When they perform all the shipping activities for many businesses, they can receive special discounts for bulk shipping.

Lower shipping costs is a good thing for businesses, as it invites more customers to order from you versus other online shops. When shopping online, the shipping fee is always one of the top-most considerations of shoppers. When it’s too expensive, they’ll always look for the business with the cheapest offer. Your business should be the one that offers the lowest shipping costs.

When you have to do the shipping yourself, you may not be able to reach the required quantity to avail of special discounts. 

They Take Away The Need For You To Sign Long-Term Contracts

When you’re operating during a lousy season, long-term leases are often your hindrance to change warehouses.

Alternatively, perhaps for whatever reason, you’ll have to close a business. If you choose to avail of a fulfillment company, your business will sign lesser contracts with other partners.

To begin with, you’ll no longer have to lease a warehouse.

Second, you’ll have more inferior employee contracts to maintain.

Third, you also will no longer have the need to partner with a logistics company. The lesser contracts you draft and are bound with, the better. This means that should a rainy season come for your business, you’ll also have lesser worries about rescinding all the other contracts.

Conclusion

Hiring a fulfillment company is, in essence, creating that delicate balance between efficient and streamlined processes, and cost-efficiency. It’s always about providing the best results and service to your clients. Maximizing profits for your business is also a plus. Engaging in the services of a fulfillment company is one of the most cost-effective inventory storage solutions to increase effectiveness for your business.

Running an online business can be rewarding, but shipping products can be stressful. To set yourself up for success, make sure to do it right, and you may even transform shipping into a competitive advantage to grow and scale your business. Enquire now at sales@wimoapp.com or visit wimoapp.com

ecommerce shipping gcc

5 Things to Know About Shipping Your Products

In the world of the internet and the COVID-19 crisis, online shopping has become a normal part of life. Some people shop online more than they do in a physical store, and businesses need to keep up. If you have a business and do online sales, you need to know how to ship your products. Shipping can have a huge effect on whether customers will come back to your shop, so you need to get it right the first time. If you know the right things, you can ship packages efficiently so that customers will want to buy from you again and again.

1. Watch Costs

Depending on the packages you sell, you may need to pay more for shipping. If you sell big items, like electronics, those will cost more to ship than smaller packages. When determining the cost of your products, you need to decide if shipping will be free or cost extra. Free shipping has become common for a lot of online stores, but be careful before you offer that. You’ll have to make up for that cost elsewhere, such as by raising the price of the product itself.

2. Ship in Bulk

If you have a small business and do the packing and shipping yourself, do it all in bulk. While you can package and ship each order as it comes in, that can be inefficient. Instead, package all of your orders once or twice per day. This will save you time. Packing and shipping in bulk can also help you get in the zone, which can increase your productivity.

3. Choose Your Courier Wisely

In the United Arab Emirates & Saudi Arabia, the Wimo, Aramex, SMSA Express, Esnad Express, and DHL are all great companies for shipping packages. However, they all have different services and costs. Before you choose the easiest or most convenient option, consider what you want or need out of a courier. Then consider how much you can afford to spend on those services. If you ship packages often, you might want the ability to ship packages from your home office. On the other hand, a newer business may want something simpler. Every business has different needs and priorities, so the best courier for one business might not be suitable for another.

4. Consider Receivable Factoring

While you might be able to process payments automatically, you should still have a backup method for getting your money. Cash on delivery one of the most popular methods of payment in the GCC region. Not to forget, you always need to account for the cost of inventory. When your customers don’t pay, you won’t have money to get more inventory for future orders. If you use a receivable factoring service, you can stay on top of your business without worrying about cash flow.

5. It Takes Time

Regardless of the courier service you use, shipping products will take up valuable time. As your business grows, you can hire someone to help you with the shipping. Even then, you’ll still need to oversee the packing process so that you can ensure the orders go to the right customers.

Running an online business can be rewarding, but shipping products can be stressful. To set yourself up for success, make sure to do it right, and you may even transform shipping into a competitive advantage to grow and scale your business. Enquire now at sales@wimoapp.com or visit wimoapp.com

shipping marketing

What Does Effective Marketing Have to Do with Shipping?

Business owners should be using every opportunity they have to market their business. One of these opportunities is through the shipping process. Effective marketing has a lot to do with shipping, and here’s why.

Fast Shipping Times Please Customers

Customers like it when they get their items quickly or sooner than expected. An effective logistics and shipping system can help facilitate this, as is choosing the right distribution and shipping partner to work with. Offering a variety of shipment options and shipping speeds is also important. Doing so will save both you and your customers’ money as well as cater to customers with various needs. Having a generous and easy but fair return policy will help as well.

Branded Packaging is Active Marketing

Custom packaging that displays your logo and other information is a part of your brand. You only need to see how other companies have used this to great effect, such as Zappos and Amazon. Amazon is an excellent example because just about everyone recognizes their packaging and it serves to reinforce their brand. Your company can do something similar by using custom packaging. Custom packaging is also useful because boxes can be ordered in exactly the right sizes to hold your products and keep them secure during the shipping process. When customers reuse your packaging, it spreads the word about your business further.

Included Documentation Can Be Valuable Marketing

In shipments, you can include advertisements for other products as well as feedback forms. These feedback forms can provide valuable information on how to improve your business and its offerings. They can also supply you with customer testimonials to post on your website to increase credibility and trust of users who are considering buying from you. You can also include information about your social media presence and newsletter to encourage customers to follow your updates or subscribe.

The shipping process has a lot to do with effective marketing and branding. Be sure to utilize its power to continuously remind people of your business and provide customers an excellent experience.

saudi arabia fulfillment

5 Ways eCommerce Businesses can Improve Order Fulfillment Process

Order fulfillment is the process that involves receiving, processing, and delivering the orders sent by the end-users—the customers.

Steps of Order Fulfillment

Order Fulfilment consists of three major steps that can be further divided into sub-steps. Those three major processes are:

  1. Inventory Receiving
  2. Processing
  3. Order Delivery

Inventory Receiving

This is the first step in the entire process. Whether you outsource the order fulfillment to another company, or you do it in-house, you will have to receive the products from your manufacturer or supplier.

Processing

After the inventory has been received, the next step is to count, inspect and label it so that it can be added to your warehouse or any other storage facility. You will also add it to your warehousing management software so that you can keep track of it.

Order Delivery

Now that you have the products in your storage units, next comes the order processing and delivery. The first step in this part is receiving the order. Once the order is received, your teams will prepare that order and go through the quality control process to make sure that it is of the highest quality. The final part is the delivery. It could be done by air, by road, or by sea depending on where the customer is and the best way of reaching the customer in time. 

Here are some of the ways that your company can enhance your order fulfillment process.

1. Seamless Integration

Not many companies manufacture their own products in-house. Most businesses source their products from outside sources. There could be multiple distributors involved or just one. Whatever the case, the goods come to you and you store them and then send them to your customers.

In such cases, you need to make sure that the entire process from receiving the goods from the vendors and distributors to the delivery is as seamless as possible. You can use an order management system for this purpose. This way you will know exactly when the delivery will be made and won’t have any problem making promises to the customers.

2. Transparency

It is also called end-to-end visibility. It means that everyone involved in the process can see everything throughout the process. Through your order management system, you and your suppliers, distributors, and vendors can easily view the situation of your inventory. You all can have access to the catalog, inventory, and the rest of the process. 

It is so that all of you know which items are available to the customer and what is the remaining quantity in the warehouse. You will be able to know when a specific item is going to end and order another batch made.

That just covers one end of the end-to-end process. The other end is the customer. They should also enjoy a better level of transparency. They should be able to see your catalog, the items that are in stock, and how many are available. This clarity will be beneficial on two levels. First, it will help with your order fulfillment process and second, it will increase your customer satisfaction level.

3. The Right Shipper

Even if everything else is working just fine, this one point can ruin your entire chain or order fulfillment and irritate your customers as a result. That point is shipping. If you don’t have an excellent shipper to deliver your orders, you will see underperformance on a regular basis. It will tarnish your reputation and your brand’s loyalty will take a big pounding.

You can make sure that your shipper is offering real-time and accurate order tracking. Find out if they have had problems with the timing of shipments. Are the goods being delivered in pristine condition or not? If the answers to these questions are negative, then you need to find out another shipper. It will take some time and effort but it will help you take care of your order fulfillment issues and build your brand’s image in the long run.

4. Make Room for Exceptions

Exceptions are not your enemies, they are your friends. They only show your customers that they are really getting customized and tailored services. With end-to-end visibility, your customers know exactly what the status of their order is. If the order is delayed due to some reason, instead of just telling the customer that their order is delayed, try to find out alternate ways to get the order delivered in time. Upgrade your shipping methods or make contingency plans to ensure this.

It will cost you more than your usual order fulfillment process but at the same time, it will save you the trouble of giving explanations to the customer. It will also help customers to see how serious you are about them and delivering their orders to fulfill your promise. It will eventually increase brand loyalty and the chances of repeat purchasing.

5. Smart Warehouse Location

Nowadays, with every industry comprising of hundreds of businesses competing for the customers’ attention, the one thing that can lead to faster delivery and satisfied customers is the location of your warehouses. The closer you are to the customer, the quicker and better delivery you can make. It will leave a great impression on their minds. Everyone nowadays wants their order to be delivered as soon as possible. It will ensure that your brand is recognized for fast and reliable delivery.

You can either choose shippers and warehouses that can meet your immediate delivery requirements or you can select multiple warehouses depending on the locations where most of your customers exist to ensure fast and cheap shipping. 

Conclusion

Take care of these points and you can ensure good quality products as well as a high-quality fulfillment process. Let’s face it: as a retailer, it’s your job to keep your online customers feeling good, throughout every step of the order process.

increase_ecommerce_sales_traffic

11 Ways to Drive More eCommerce Traffic & Sales

Wimo® is a one-stop shipping solution for ecommerce. Sign up to easily fulfill orders and get any kind of delivery done with just a few clicks.

In this era of e-commerce, it is merely possible for a newly established online store to gain popularity immediately. If you want your store to get the attention of a huge traffic audience then you’ll have to follow a number of ways that basically don’t ask you to buy ads and load yourself with more stress, instead, they provide you with cheap and accessible steps that you can take and get your store a lot of customers.

Below are the 12 ways to drive more traffic & sales to your eCommerce store:

1. Referral Program

  • Including a referral program and recommendation section in your store can be a way to get more traffic.
  • Through the referral program, trustable traffic of the audience joins because they’ve seen your product reviews either by their friends or family

2. Up-Selling

  • You can use this attractive technique to get a new audience to your store because it’ll mostly be containing discounted deals that will allow customers to buy more than one product and you will get the profit eventually.

3. Write To The Point Propositions

  • You have to write everything about your store in such words that will prove that you outshine all the others.
  • Mention why your product is unique and how it can help in ways the other same products from different stores can’t.

4. Make It Load Quickly

  • You can get a new audience by making your site to work quicker.
  • If your store’s webpage takes longer than 15 seconds to load, it really needs to be fixed so that people don’t abandon your store.

Do you know? We are the only company that provides Instant COD remittance in Saudi Arabia & United Arab Emirates

5. Provide Social Proof

  • One thing that attracts a new audience is the social proof, which is in the form of customer reviews about products, and including these reviews with the product’s description can be a source to get more audience.

6. Make It Mobile Friendly

  • New customers can be gained by making your store able to be opened on mobile devices quickly because people are more comfortable on mobiles while shopping.

7. Focus On SEO

  • It is the Search Engine Optimisation, and to make your product available quickly while a customer searches for it on the internet, use Google Keyword Planner, which will help you in choosing the right list of words for your products

8. Develop CTAs

  • CTAs will definitely help in attracting an audience to your store because they include your store’s URL.
  • Mention CTAs on every social media page of your store so that a new audience gets directed towards your store.

9. Make A Sales Campaign

  • Develop a campaign showcasing sales and discounts on your products and spread the word to all of your social media sites. This way, more people will love to join you and buy products at discounted prices.

10. Use Instagram And Facebook

  • The additional features on both of these apps allow you to add the URL of your store in the stories. By doing so, people will also share your stories with each other and will get your store traffic that it deserves.
  • You can also add a link to your store in your Instagram bio.

11. Send Emails

  • Send an email blast to all of your present customers and mention discounts or giveaways in it. Also, add a Share with Friends button in it so that they forward it to others and get more traffic to your store.
wimo-delivery-guy-pickup

Ship Packages Without Leaving Your Office / House

WimoShip is a one-stop shipping solution for businesses of all sizes. Sign up to easily fulfill orders and get any kind of delivery done with just a few clicks.

For online business, it is imperative that you take care of your customers and their orders. Which brings us here to share with you on how efficiently and effectively run your online business with the help of automation in orders and dispatching your parcels – shipping.

What you normally do

When you want to deliver your orders to your customers, you will go to the nearest courier service hub, wait in a long queue, and fill up details just to send out the parcels. You’d wasted time, fuel, and your own resources.

Of course, this is an unlikely occurrence nowadays since most of the courier services now provide door to door services.

However, there are always requirements. For some courier services, you will have to meet up to certain weights or sizes in order for them to collect from you. And sometimes, there will be extra fees as well.

Therefore, what you need is a solution that not only takes care of your shipping rates but also in streamlining your fulfillment flow.

What you should be doing

With the integration of WIMO with your E-Commerce store, all you need to do is just to press a few keys on your computer and you are good to go. Skipping all the complicated delivery booking processes.

So what is WIMO?

WIMO is a logistic service platform that allows you to check for delivery rates from different courier companies and book for delivery online. In layman terms, it is hotel booking platforms like Booking.com or Agoda.com where you can book any hotels you want online. And that is exactly how WIMO works in terms of delivering.

Besides, there are some of the aspects why you should use WIMO for your delivery.

Why You Should Use WIMO

1. Automation

WIMO will automatically generate Airway bill numbers, shipping labels and allows a one-click pick-up generation mechanism.

On top of that, you don’t have to write every Airway bill because our system will automatically save your addresses when you first enter any address in our system. Simple, easy, and saves time.

2. Ship With Lower Cost

WIMO charges very basic and discounted shipping rates.  In other words, WIMO provides a simplified shipping platform where businesses could book any manner of consignment for delivery at prices they couldn’t achieve themselves, backed up by the knowledge and expertise of industry veterans.

3. Ship with Your Favorite Courier Services

WIMO provides competitive shipping rates among our courier partners and provides users with a faster, more customized self-service process with just a few clicks on electronic devices, where your selected courier provider will come to your home or workplace to collect your parcel.

Therefore, you can focus on their task without the need to travel from your working place just to deliver your parcels.

How it works in WIMO

1. Auto Calculate Shipping Rates

Having a headache on how to charge your customers? Once you connect WIMO to your E-Commerce platform, your customers will be able to choose WIMO to send their parcel at the checkout. Besides, the shipping rate will also be calculated automatically based on your product weight so that you don’t have to set up the shipping rate by yourself.

2. Fulfillment Automation

And now goes into the second part, which is the fulfillment. You can fulfill the order directly within your from your E-Commerce platform with WIMO. You can choose the pickup date for the postmen to collect the parcel from you.

3. Auto-fill Airway bill

The auto-generate airway bill is already pre-filled with all the information you need to deliver. All you need to do is to print it out and paste it on your parcel. This convenience you as you don’t have to hand fill any of the information on the airway bill, saving you a lot of time and energy.

In a sum

WIMO is a solution that not only helps you in your businesses during cities lockdown, it also helps your e-commerce business to grow in the online presence as well.

With all the features and solutions available connect to your E-Commerce platform, we are sure you are able to sustain or grow significantly in times like this.

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