Do Your Delivery Drivers Need Augmented Reality?

Do you know AR has the potentials to transform logistics and freight operations? No matter to which industry you belong you cannot ignore the contribution of Augmented Reality in bringing improvisation and advancements in the technological world. Just when the entertainment industry was indulged in the buzz of Pokémon Go, some of the tech giants invested in its integration of other operational activities. It came much of a surprise to witness an incredible shift to enhancement as the operations and management activities begin to flourish with the touch of AR.

Augmented reality transform the real world, using computer-generated visual. When it entered the logistics business, it fostered productivity and prosperity. You can leverage this technology to improve the productivity of your business and handling freight operations without collecting stress on your brows. To learn about its full potentials lets read on:
Identify and Handle Parcels
As per the statistics, the delivery drivers spend only 40-60% of their time in delivering. The major part is spent on organizing the orders and memorizing the exact placements of the different orders. A huge part of their day is wasted in searching the position of their parcel and they have to invest time in ordering each order depending on their routes.

If they, due to some reason, cannot follow the exact order of deliveries then they have to take time out in looking for that parcel just after reaching the delivery spot. With Augmented Reality, you can cut these substantial and other delivery expenses. With the efficient barcode readers, drivers can efficiently reach out for their desired parcel.
Dynamic Traffic
Next, to retrieving the right order, navigation is the biggest concern. The most time-consuming part of their job is to find the perfect route to deliver orders quickly. Customers demand punctual deliveries. They do not like to wait for their orders for longer. With AR, you can effectively manage your daily routes.

With the GPS technology integrated with AR, you will get a notification to pick certain routes with little to no traffic. In case AR notifies you of a route and during the time you reach there, the road gets blocked, the device will quickly guide you about an alternate route to pick. This keeps the flow of your operation activities going and no matter what happens your business never stops.
– Checking Parcels
You may get to deliver fragile parcels, which are most likely to get damaged. They may get influenced by an environmental condition or temperature change. In such a case, it’s best to check your parcel right before handing them to the customer. You should not leave a negative impact on your valued customers. The computer vision -enabled device you can easily scan the condition of your product and recognize its quality to ensure proficient deliveries.
– In a Nutshell
There is a lot to come in the tech landscape and to welcome innovations; you must keep your eyes on the latest news and updates. AR and AI are soon going to become a reason for many great advancements. So just stay tuned!

5 Challenges a Delivery Management System Can Help You Overcome

Whether it is the bouquet of roses I ordered to surprise my sweetheart, or the pile of corn flakes I ordered to fill up the safety stock, I wouldn’t like to pick up the phone to check where my order is. Whether you are the CEO of a billion dollar organization or an owner of a local grocery store, you are challenged to deliver on customers’ increasing expectations. Therefore, CEOs and business owners must find ways to streamline their delivery operations and gain competitive advantage by removing the barriers and overcoming the challenges that delay the delivery processes.

With the availability of innovative technology, you can overcome 5 common challenges you might face in your business operation.
<h2><strong>1. Time wasted on Order Management</strong></h2>
Most of the businesses with a fleet of delivery transport provide either a scheduled or on-demand delivery service. To manage order fulfillment one most use either pen &amp; paper, phone calls, and messy spreadsheets or clunky enterprise software which are not well equipped with modern business demands. The time needed to take an individual order with the customer information, document it, dispatching it on to the driver, communicate back to the customer and follow up on an order means that one employee might have to spend an average of more than 10 minutes per order. However, automating the chain of order fulfillment can reduce this window of receiving and processing an order to less than a minute for every order!

With a modern automation system, you cannot only cut down on the number of steps in your delivery process and automate the workflow but also you can achieve superior integration with other critical solutions and streamline the entire delivery management. It essentially will help you to have a centralized delivery management system to have more control and visibility of the delivery operation.
<h2><strong>2. Route Optimization</strong></h2>
Delivery delay is one of the main reasons of customer dissatisfaction. One of the main reasons of such delays is inefficient routes taken by the drivers to deliver the batched orders. Inefficient routes could be the result of lack of traffic information such as traffic jam, accidents, longer routes, and also inability to consider the customers availability time by the driver while delivering the orders. A good delivery management system will have the algorithm to ensure that drivers complete the (batched) orders in the least amount time by taking customers availability time into consideration along with delivery route information.

For instance <a href=”http://www.wimoapp.com”>WIMO</a> has integrated Google Maps API both in the admin panel and driver app to activate the route optimization for all the deliveries. This helps you to create a truly end-end advanced delivery platform by automatically recording the delivery time, distance, and pick-up and drop-off location.
<h2><strong>3. Lack of Visibility on the Ground Team.</strong></h2>
With the aid of innovative technology tracking the whereabouts and performance of the ground teams has become a necessity rather than a business luxury. The good news for the small (or big) business owner is that you do not require to invest a good chunk of your budget to buy GPS trackers for each and every vehicles. A simple smartphone which the driver may already be possessing will be enough to track their movements and performance. With an integrated tracking app you would be able to get accurate data such as their current location in real time, delivery time taken, distance traveled etc.
<h2><strong>4. Improving Customer Communications</strong></h2>
Constantly keeping customer in the loop with notification for every steps of the order processing is an important strategy to improve customer retention and experience. Moreover, for B2B business, automated notification alert system when an order is pending, delayed, or cancelled for production issues, credit limit, or any other business reasons will help in minimizing customer conflicts, and streamlining the order management process.

Furthermore, to gain competitive advantage you can also enable your customer track their delivery in real time! This will certainly help develop customer experience.
<h2><strong>5. Absence of Insightful Analytics</strong></h2>
To grow and improve your business operation, a business owner must have access to all the financial and logistics metrics. A good delivery management system will enable the managers to have access to all the data recorded such as monthly successful and failed orders, driver’s performances, average delivery time, distance travelled by each drivers, average ratings to the drivers by the customers etc. This insight will help you to optimize your operational flow and manage your entire fleet smoothly. This is an important feature as you can gather information on your customers and customize your services based on their requirements.

The purpose behind investing in automation is to save money, time, and make order fulfilment &amp; deliveries faster. By automating tasks, you don’t need to depend on making manual entries which would save salaries of employees responsible for that task. The system also eliminates the human error and delay, if any. By making faster deliveries, you can increase your customers and revenue, in the end, pushing your profit margins higher.

Going beyond casual delivery operations

In order to build a solid base of the company, spread a good reputation of the brand name and generate continuously higher revenues, each business needs to satisfy its customers. When a firm can ensure customer satisfaction, it generates a great circle of loyal clients that pay back all its efforts.

Due to the high competition in the F&amp;B market today, the bargaining power of customers is increasing significantly. Consequently, companies need to guarantee that they are offering memorable customer experience. To do so, asking for customer feedback and allowing them to benefit from a smooth customer experience when buying your products is meaningfully vital.

Delivery is also a critical step for companies that belong to the F&amp;B industry. Despite the fact that people nowadays prefer their food to be delivered to either home or office, they usually face many issues before receiving their orders. These issues can turn out to affect the business negatively. To clarify, customers who choose their order to be delivered, they end up leaving a bad customer experience. For instance, the driver is taking too long and the customer finds himself obliged to make few calls in order to make sure that the order is on its way, which costs him and the company significant amounts, if done continuously. Or, the client has an urgent matter and needs to change the location for the order to be delivered. Sometimes, the client wants to make a claim regarding a certain matter during his delivery experience with the company directly to the manager.

Now, let me introduce one solution that handles the above issues and more. WIMO, a real time delivery management platform that has as a main concern to facilitate the delivery operations for managers, drivers and customers. Before launching the platform, WIMO decided to understand in-depth and from all corners what customers face during the delivery operations. Therefore, the software covers all the main issues regarding this matter and has solutions to overcome them and boost the overall performance of F&B businesses.

By offering the opportunity of real time tracking of the drivers to customers, the software helps first to eliminate the number of calls that customers need to make for continuous checking of the order arrival. In other terms, the software sends a text message to the customer once the driver starts delivering the order with the following set of information: duration of delivery, expected time of arrival, link to track the driver etc. Furthermore, WIMO makes sure that managers receive accurate and direct feedback from the customers that allows them and the company to understand better the clients, overcome any challenges that disturb the delivery operations and make them smoother and efficient. The software works also with the driver with the same aim stated above by offering the route optimization for quicker access to the customer’s location and generates well-detailed reports about the whole task performance to give full visibility to the managers.

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