Do Your Delivery Drivers Need Augmented Reality?

Do you know AR has the potentials to transform logistics and freight operations? No matter to which industry you belong you cannot ignore the contribution of Augmented Reality in bringing improvisation and advancements in the technological world. Just when the entertainment industry was indulged in the buzz of Pokémon Go, some of the tech giants invested in its integration of other operational activities. It came much of a surprise to witness an incredible shift to enhancement as the operations and management activities begin to flourish with the touch of AR.

Augmented reality transform the real world, using computer-generated visual. When it entered the logistics business, it fostered productivity and prosperity. You can leverage this technology to improve the productivity of your business and handling freight operations without collecting stress on your brows. To learn about its full potentials lets read on:
Identify and Handle Parcels
As per the statistics, the delivery drivers spend only 40-60% of their time in delivering. The major part is spent on organizing the orders and memorizing the exact placements of the different orders. A huge part of their day is wasted in searching the position of their parcel and they have to invest time in ordering each order depending on their routes.

If they, due to some reason, cannot follow the exact order of deliveries then they have to take time out in looking for that parcel just after reaching the delivery spot. With Augmented Reality, you can cut these substantial and other delivery expenses. With the efficient barcode readers, drivers can efficiently reach out for their desired parcel.
Dynamic Traffic
Next, to retrieving the right order, navigation is the biggest concern. The most time-consuming part of their job is to find the perfect route to deliver orders quickly. Customers demand punctual deliveries. They do not like to wait for their orders for longer. With AR, you can effectively manage your daily routes.

With the GPS technology integrated with AR, you will get a notification to pick certain routes with little to no traffic. In case AR notifies you of a route and during the time you reach there, the road gets blocked, the device will quickly guide you about an alternate route to pick. This keeps the flow of your operation activities going and no matter what happens your business never stops.
– Checking Parcels
You may get to deliver fragile parcels, which are most likely to get damaged. They may get influenced by an environmental condition or temperature change. In such a case, it’s best to check your parcel right before handing them to the customer. You should not leave a negative impact on your valued customers. The computer vision -enabled device you can easily scan the condition of your product and recognize its quality to ensure proficient deliveries.
– In a Nutshell
There is a lot to come in the tech landscape and to welcome innovations; you must keep your eyes on the latest news and updates. AR and AI are soon going to become a reason for many great advancements. So just stay tuned!

Going beyond casual delivery operations

In order to build a solid base of the company, spread a good reputation of the brand name and generate continuously higher revenues, each business needs to satisfy its customers. When a firm can ensure customer satisfaction, it generates a great circle of loyal clients that pay back all its efforts.

Due to the high competition in the F&B market today, the bargaining power of customers is increasing significantly. Consequently, companies need to guarantee that they are offering memorable customer experience. To do so, asking for customer feedback and allowing them to benefit from a smooth customer experience when buying your products is meaningfully vital.

Delivery is also a critical step for companies that belong to the F&B industry. Despite the fact that people nowadays prefer their food to be delivered to either home or office, they usually face many issues before receiving their orders. These issues can turn out to affect the business negatively. To clarify, customers who choose their order to be delivered, they end up leaving a bad customer experience. For instance, the driver is taking too long and the customer finds himself obliged to make few calls in order to make sure that the order is on its way, which costs him and the company significant amounts, if done continuously. Or, the client has an urgent matter and needs to change the location for the order to be delivered. Sometimes, the client wants to make a claim regarding a certain matter during his delivery experience with the company directly to the manager.

Now, let me introduce one solution that handles the above issues and more. WIMO, a real time delivery management platform that has as a main concern to facilitate the delivery operations for managers, drivers and customers. Before launching the platform, WIMO decided to understand in-depth and from all corners what customers face during the delivery operations. Therefore, the software covers all the main issues regarding this matter and has solutions to overcome them and boost the overall performance of F&B businesses.

By offering the opportunity of real time tracking of the drivers to customers, the software helps first to eliminate the number of calls that customers need to make for continuous checking of the order arrival. In other terms, the software sends a text message to the customer once the driver starts delivering the order with the following set of information: duration of delivery, expected time of arrival, link to track the driver etc. Furthermore, WIMO makes sure that managers receive accurate and direct feedback from the customers that allows them and the company to understand better the clients, overcome any challenges that disturb the delivery operations and make them smoother and efficient. The software works also with the driver with the same aim stated above by offering the route optimization for quicker access to the customer’s location and generates well-detailed reports about the whole task performance to give full visibility to the managers.

Delivery Performance Analysis

WIMO: The Intelligent Scheduling AI

Since consulting for a good number of <a href=””>WIMO</a> clientele I have been privileged to gain meaningful insight towards how various organizations run their logistics operations. I have been privy to see the weaknesses in the cycles used as well as the benefits of using such cycles. One aspect of the different challenges I come across on almost a daily basis is the use of manual solutions for various challenges.

All organizations run differently and a trend that is most noticeable is the two types of characters that I come across. Some organizations have the attitude of investing in technology for the future, thereby planning to move with the times and adjust according to technological solutions that provide value, efficiency and productivity to their operations. On the other hand some clients have the mentally of “if it’s not broken, why fix it”.

In order to make the most of the resources one has and create not only a competitive advantage but reduce costs internally one must be willing to be innovative and try out not just different approaches but proven approaches that I have seen our current clientele gain from. This is where WIMO comes into play.

The WIMO platform is in summary an operations management AI that works according to parameters set by not just our clients but our client’s customers. For example; certain customers will place orders from clients and set a window for delivery. WIMO’s AI is able to judge and predict how many deliveries a driver can successfully achieve by factoring in the distance through google traffic analytics, the average delivery time for that business and also account for the time set by clients to receive deliveries.

This then allows Logistics supervisors/managers properly plan out their delivery operations (pickup and drop-off) by seeing how many batched delivery tasks a driver can perform in a day. It creates a clear path by also allowing us to create a buffer time for emergencies also. We would be able to know in advance if a prolonged delivery or an accident would then create a knock-on effect for other upcoming delivery tasks. Once this is identified, logistic managers can then send triggered emails/SMSs notifying of the pre-determined delay. Once the SMS is sent, another vehicle can be dispatched to the existing vehicle to pick-up delivery items and continue along the predetermined route and meet scheduled delivery windows.

As wonderful as this sounds, it requires an organization’s willingness to open up about logistic operations in order for it to be achieved. This means being able to see/witness how orders are prepared right from once their placed till the point they reach the customer’s location for off-loading. Trusting WIMO’s experienced consultants with your challenges is the fastest way to getting this done and subsequently make scheduling as simple and automated as possible.
<p style=”text-align: center”>“To solve your scheduling nightmares, trust a WIMO consultant today”.</p>

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