Terms and Conditions

• All domestic shipments will be subjected to a 10% Government Levy regardless of weight.
• Non Document shipments up to 30 kilograms and all Document shipments are subject to a 10% government levy.
• Customs duties, taxes, clearance-related charges, and other surcharges are not included in the tariffs.
• The fuel surcharge is included in the rates.
• The Rates as set out in this rate card are valid only until December 31 of the year the Rates are quoted.
• The Rates are subject to a General Price Increase (GPI) effective January 1st of each year.
• Wimoapp reserves the right to revise the rates at any time upon shortfall on the projected volumes.
• Wimoapp Terms and Conditions of Carriage will apply for all Wimoapp services.
• Heavyweight rate per kilo may differ from weight break price.
  International shipments require an invoice and packing list.
• The customer agrees to pay shipping charges cash upon collection.
  Remote locations, overweight/oversize packages, address correction, elevated risks, restricted destinations are subject to a surcharge.
• Emergency situation surcharge applies from 1st April 2020.
• Cancellation charges 50dhs apply for refunds, credit note free of charge valid 6 months.
• Transit times may be affected due to Covid-19.