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Shipping can make or break your business

WimoShip is a one-stop shipping solution for businesses of all sizes. Sign up to easily fulfill orders and get any kind of delivery done with just a few clicks.

Ecommerce businesses don’t have a lot of the issues that “brick and mortar” businesses need to deal with – like maintaining a showroom or making sure there is enough parking.

But any business that sells products online needs to have a laser focus on the pick, pack and ship process. This critical part of ecommerce sales can make or break your business.

The pick, pack and ship process.

When a new customer places an order on your website, it signals the start of the pick, pack and ship process.

Your employees (or your outside fulfilment team) need to find the item in your warehouse, pack it up properly and ship it out to the right customer.

Although it seems very straightforward on paper, you’ve no doubt experienced the complications that can arise.

There’s plenty of room for inefficiencies, lost items, late deliveries and incorrect shipments unless you have a solid process to follow with supporting technology.

If your pick, pack and ship process isn’t well designed and executed, you could experience trouble in your business.

Your online customers are putting trust in your company to deliver exactly what they ordered within a reliable time frame. When your pick, pack and ship process slows down delivery or causes errors, you end up with more returns, chargebacks and poor customer service ratings.

For this reason, among others, many eCommerce companies opt to outsource their pick, pack and ship need to a reliable fulfilment service.

Fulfilment services can take the hassle out of getting products out to customers and help you streamline your business.

With outsourced pick, pack and ship services your company can:

Focus on doing one thing well – growing your business.

If managing a warehouse and taking care of shipping items doesn’t fall under your staff’s area of expertise, it doesn’t matter! When you work with a fulfillment company for your pick, pack and ship needs you can put your focus on finding new prospects, improving your online advertising and developing marketing programs to sell more products.

Save on warehouse and storage costs.

When you keep pick, pack and ship in-house you increase your business costs, which can hurt your growth potential. Why spend that extra money on renting storage space when you could be investing in targeting advertising that makes more sales? Fulfillment services can worry about the warehouse space needed to store your inventory, and you can pay one flat rate.

Improve your shipping turnaround times.

Hiring a fulfillment service for pick, pack and ship means faster shipments – and that means happier customers. A fulfillment services has the process of pick, pack and ship so streamlined and efficient that you’ll be able to reduce shipping times and get great feedback from your buyers.

The pick, pack and ship process can make or break your business. Be sure that you’re doing the best for your company, your customers and your future growth by choosing a proven and professional fulfillment team for this critical step.

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5 tips to getting higher ROI on your Eid campaign in 2020

WimoShip is a one-stop shipping solution for businesses of all sizes. Sign up to easily fulfill orders and get any kind of delivery done with just a few clicks.

We know that when a major festival is coming to a near, people are preparing. And by preparing I mean, they are in shopping mode. This will also attract more marketers to spend more on marketing, so they don’t miss out on the opportunity.

It’s crucial to get your festive marketing right because you don’t want to be burning through your marketing dollars and not get returns.

Here are five tips to make sure you are getting the most out of your marketing spend.

1. Strategic discounts and promotions

Shoppers will be looking for the best offers they can get.

But that doesn’t mean you have to go crazy on discounts just to sell as much as possible.

Think of a specific goal you want to achieve with the discounts.

It can be to get rid of old inventory, to increase basket value, to encourage repeat purchases, or to reward existing customers and maximize lifetime value.

Let’s say that your goal is to maximize lifetime value.

Then you would create an offer exclusively for existing customers only.

New customers will not get the discount.

2. Run ads targeting existing customers

It costs seven times more to acquire new customers than to retain existing ones.

Your customers have already bought from you before so they don’t need as much convincing to buy from you.

Using Facebook ads, instead of targeting by interests, you can show your ads to people that have already engaged with your business by targeting custom audiences.

This is why I prefer using delivery software like WIMO.

My customers’ shipping details are automatically saved in the address book whenever I create a new shipment.

I then can export my customers’ information like email address and phone number and upload that list as a custom audience for Facebook ads.

3. Run ads targeting warm & hot audiences

Existing customers might not be a big enough pool of audience.

You can still get a higher return on ad spend by showing your ads to people that haven’t bought from you but have engaged with your business in some way.

Aside from uploading email list or phone numbers, you can also create a custom audience of people who have engaged with your page or Instagram or those that have visited your website.

They just need a little bit more convincing to complete that purchase.

But not as much convincing as those that have never heard of you before.

4. Increase basket value

One way to increase business profit is to get customers to spend more on order.

There are many different ways to this.

  • Set a minimum order amount for discounts
  • Bundle products together
  • Set a free shipping threshold (ex: free shipping on orders AED100 and above)
  • Add credit card as payment method option
  • Loyalty program

5. Create a better shopping experience

This is important because it will help you to increase your conversion rate.

Some of the things you can do are create a shopping guide, make sure your website is easy to navigate and shipping costs are displayed before checkout.

An excellent shopping experience doesn’t stop when payment is made.

It is when the customer gets their hands on your product.

This is a critical moment of truth for online retailers because that can take days.

Make sure you provide a great experience after the purchase by being efficient with the shipping process from when the order is received until it is shipped out.

Don’t keep your customers guessing when their orders will arrive by using tracking notifications.

This can easily and quickly be done through WIMO.

Conclusion

Just discounting or spending more on marketing than usual will maybe get you more sales, but it will not give you a high return on your investment if you are not using it effectively.

Focus on what will give you the most returns with the least amount of marketing investment.

Also, make sure there is a strategy behind every activity.

4 benefits Wimo fulfillment service for your online business

WimoShip is a one-stop shipping solution for businesses of all sizes. Sign up to easily fulfill orders and get any kind of delivery done with just a few clicks.

What are the top advantages to online sellers that use a Fulfillment by Wimo (FBW) Service?…

1. Eliminate Storing Inventory and Packing Boxes

Unless you’re a brick-and-mortar retailer, managing a physical space may not be ideal.

It’s no surprise that many e-commerce businesses want to avoid the hassle of storing inventory or dealing with warehousing.

Furthermore, if you don’t want to pack boxes and run to the post office every day, Fulfillment by Wimo (FBW) service is a great alternative.

The number one sign that it’s time to use Fulfillment by Wimo (FBW) service is no longer being able to keep up with your increasing order volume.

Fulfillment by Wimo (FBW) service helps you spend less time worrying about packing supplies and post office lines and give you more time back to grow your business.

2. Focus on the big picture

While packing boxes and shipping customer orders are critical to meeting consumer expectations, they are generally tasks that can be easily outsourced.

Entrepreneurs and ecommerce store managers have an endless to-do list, so they must stay laser-focused on the tasks that only they can do and those that will help them scale and make money.

Taking the time spent on order fulfillment and instead focus on marketing, customer service, and product management can help ecommerce businesses be more strategic and less operational.

There will never be enough time in the day but using Fulfillment by Wimo (FBW) service can help sellers be more proactive in other areas of the business.

3. Leave It to the experts

Logistics can be challenging, and a fulfillment center is a complex machine with many moving pieces that must simultaneously work together.

From order processing and inventory management to preparations for peak shopping seasons, WimoShip are domain experts and have seen it all.

Fulfillment by Wimo (FBW) service center handles operations for countless ecommerce businesses and ships millions of orders out regularly.

Because of this, their volume and experience make them a strategic partner.

WimoShip can also drive greater efficiencies in everything from the low shipping rates they negotiate using their cross-border network to the number, size, and locations of their fulfillment centers — all to be utilized by the ecommerce businesses they work with.

4. Automate warehousing and fulfillment

WimoShip keeps technology at the center of their fulfillment services. This means that every step of the fulfillment process is automatically documented in real-time for e-commerce businesses to know the status of their inventory and each order in the fulfillment center without having to be there.

This is possible when WimoShip have built-in integrations with e-commerce platforms and marketplaces.

This connection enables each customer order to be automatically sent to the Fulfillment by Wimo (FBW) service center to get picked, packed, and shipped out.

Once shipped, tracking info is pushed back to the e-commerce store and shared with the customer.

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How to get deliveries done in less than 1 minutes using WimoShip

WimoShip is a one-stop shipping solution for businesses of all sizes. Sign up to easily fulfill orders and get any kind of delivery done with just a few clicks.

Nowadays, many people opt for delivery services to send over a variety of things.

For instance, delivery of gifts and presents, goods and products which are essential in online business.

Online businesses depend mainly on delivery services to meet those requirements. If delivery services could not offer stellar delivery, it will very likely affect the businesses in a negative way.

As there are so many demands, many couriers offer assorted packages with different fees.

However, the current mainstream courier in UAE often faces with delays and late arrival.

Fret not, there are many other couriers which can provide you with better service. Meet WimoShip.

WimoShip is a one-stop shipping solution for businesses of all kinds and sizes. It surely can get your postage process and delivery done in less than 1 minutes.

Save money on every delivery

With WimoShip, it doesn’t matter whether you send 1 or even 100 parcels per day, you can enjoy cheap shipping rates that are usually reserved only for big companies.

WimoShip helps small businesses and entrepreneurs like you to flourish.

Worry not, you are certainly not bound to any minimum commitment or contract in order to enjoy such low rates.

Ship more in less time

Usually, it takes a lot of time to get your customer shipments done.

However, WimoShip helps to simplify and speed up the amount of time to ship out orders.

Fortunately, printable shipping labels and pick up service are available with WimoShip. Indeed, you can say bye-bye to handwriting consignment notes and queuing at the post office.

Easily get ship done

WimoShip offers 3 easy steps to get your ship done. Just book, print and, send out.

  1. Book – Orders can be made through e-commerce integrations. The other way is by filling out shipping details using booking form provided.
  2. Print – Shipping label can be easily printed and attached to the item. The label contains tracking number, barcode and shipping details.
  3. Send – WimoShip partners will come to pick-up and deliver the item. If you prefer, you may simply drop the item at the nearest drop-off center depending on which courier service you choose.

All types of delivery on one platform

One of the disadvantages of delivery services is that fragile and vulnerable items can be broken easily.

However, WimoShip can cater to your needs regardless of the items.

You can send parcels, documents, food, flowers, or even cakes with WimoShip.

Any fragile items or large packages can be delivered using one platform.

All items will be handled with care and love.

More than just delivery

Other than delivery services provided, WimoShip also comes with amazing shipping features that can help to enhance online businesses.

It has shipping labels, liability coverage, and automatic notification to update the delivery status.

There is also an option for cash on delivery (COD) to deliver and collect payment.

All in all, WimoShip provides numerous advantages to its delivery services.

For sure, entrepreneurs like you only want nothing but the best for your online business.

Hence, WimoShip is certainly the best choice to opt for.

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5 reasons why you should use WimoShip shipping platform

WimoShip is a one-stop shipping solution for businesses of all sizes. Sign up to fulfill orders and get any kind of delivery done with just a few clicks.

Do you know…

What makes WimoShip shipping services different from standard mail delivery services, like the national postal service or a large delivery chain?

There are several reasons which set it apart, and there is no better way to start using WimoShip for your business now.

Let’s begin why…

1.Security

WimoShip secures the package or the parcel during the delivery process. The probability of getting the package or parcel damaged or lost is low.

You do not have to worry about losing the package or receive a damaged parcel.

WimoShip uses most advanced tracking tech to ensure your shipment reaches the destination safely.

2. Speed

By using WimoShip service, your package will reach the destination quickly and efficiently.

Our partners come pick-up and deliver your item or simply drop the item at the nearest drop-off point.

This saves your time without having to go to the post office.

3. Affordability

As a business owner, you look at the fees and the delivery charges when choosing your preferred courier service.

By using WimoShip, you can check the shipping rates for items you send plus you as a small business owner can also enjoy lower courier rates typically reserved for bigger companies.

No minimum commitment or contract required.

4. Availability

Look for the courier company that is available to deliver the packages anytime.

They must be able to deliver the packages 24 hours a day, 7 days a week which includes public holidays and weekends.

This enables people who need to send an important parcel when another shipping service is not available.

If you are looking for a one-stop solution for all of your shipping needs, check out WimoShip here.

Most Common Hurdles Associated with the Warehouse Management System

Warehouse management is one of the most challenging operations that require skilled expertise and a handful of advanced software to streamline the deliveries. You must get yourself prepared to ride the storm when dipping your hands in managing your warehouse operations without any technical and professional assistance.

The biggest hurdles faced even by the experienced professionals include order management. You have orders in bulk quantity, which you have to deliver right on their due date alongside managing and effectively handling them. You have to handle each item safely as there could be perishable items or heavy machinery.

Maintaining order records and noting down the credentials on a piece of paper may result in human error and flaws that will create some serious influence on the delivery of those items. You have to look closely as to what kind of items are there and label them individually marking the location they need to be dropped. If you fail to mark the identity on the box along with mentioning the precautions needed in handling them, you will end up damaging your goods.

Similarly, time management is the second most important hurdle encountered during the warehouse management operations. As you know you have to pack orders and then dispatch them to delivery, you must not consume much time in packing and labelling each item. Similarly, the items are loaded using a different procedure. There is a queue for heavy machinery and for perishable items. The storing procedures are all different and it all depends upon effective labelling and time management. If you know how to streamline the processes, you will be able to manage your warehouse inventories in a breeze.

How Technology Can Assist in Handling the Warehouse Management System

With the integration of technology, the warehouse management system can be transformed completely. From the generation of computerized receipt to tracking of each order, labelling packages to handling products expertly, the warehouse operations will be managed effortlessly.

WIMO facilitates companies with efficient inventory management software to streamline the point of sale operations. You can effectively label each item with the proper tag and can create a proper list of similar items. In sheets, you can keep the information of each product with individual section holding the comprehensive aspects including weight, size and precautions.

Moreover, it’s imperative to have a professional tracking system that WIMO offers to know if you have missed out the shipment or whether the orders are dispatched safely or not. As WIMO provide last mile delivery operations, You can track each item until the time it reaches the doorstep.

In addition, with WIMO, being attached to your CRM, you can enjoy efficient registering of goods. The bar code scanning will let you look closely for any cracks or damage. WIMO lets you speed up your process and eliminates stress and flaws out of your business operations. So, take a step closer to experience hassle-free and proficient quality warehouse management services with the best point-of-sale software- WIMO.

Do Your Delivery Drivers Need Augmented Reality?

Do you know AR has the potentials to transform logistics and freight operations? No matter to which industry you belong you cannot ignore the contribution of Augmented Reality in bringing improvisation and advancements in the technological world. Just when the entertainment industry was indulged in the buzz of Pokémon Go, some of the tech giants invested in its integration of other operational activities. It came much of a surprise to witness an incredible shift to enhancement as the operations and management activities begin to flourish with the touch of AR.

Augmented reality transform the real world, using computer-generated visual. When it entered the logistics business, it fostered productivity and prosperity. You can leverage this technology to improve the productivity of your business and handling freight operations without collecting stress on your brows. To learn about its full potentials lets read on:
Identify and Handle Parcels
As per the statistics, the delivery drivers spend only 40-60% of their time in delivering. The major part is spent on organizing the orders and memorizing the exact placements of the different orders. A huge part of their day is wasted in searching the position of their parcel and they have to invest time in ordering each order depending on their routes.

If they, due to some reason, cannot follow the exact order of deliveries then they have to take time out in looking for that parcel just after reaching the delivery spot. With Augmented Reality, you can cut these substantial and other delivery expenses. With the efficient barcode readers, drivers can efficiently reach out for their desired parcel.
Dynamic Traffic
Next, to retrieving the right order, navigation is the biggest concern. The most time-consuming part of their job is to find the perfect route to deliver orders quickly. Customers demand punctual deliveries. They do not like to wait for their orders for longer. With AR, you can effectively manage your daily routes.

With the GPS technology integrated with AR, you will get a notification to pick certain routes with little to no traffic. In case AR notifies you of a route and during the time you reach there, the road gets blocked, the device will quickly guide you about an alternate route to pick. This keeps the flow of your operation activities going and no matter what happens your business never stops.
– Checking Parcels
You may get to deliver fragile parcels, which are most likely to get damaged. They may get influenced by an environmental condition or temperature change. In such a case, it’s best to check your parcel right before handing them to the customer. You should not leave a negative impact on your valued customers. The computer vision -enabled device you can easily scan the condition of your product and recognize its quality to ensure proficient deliveries.
– In a Nutshell
There is a lot to come in the tech landscape and to welcome innovations; you must keep your eyes on the latest news and updates. AR and AI are soon going to become a reason for many great advancements. So just stay tuned!

5 Challenges a Delivery Management System Can Help You Overcome

Whether it is the bouquet of roses I ordered to surprise my sweetheart, or the pile of corn flakes I ordered to fill up the safety stock, I wouldn’t like to pick up the phone to check where my order is. Whether you are the CEO of a billion dollar organization or an owner of a local grocery store, you are challenged to deliver on customers’ increasing expectations. Therefore, CEOs and business owners must find ways to streamline their delivery operations and gain competitive advantage by removing the barriers and overcoming the challenges that delay the delivery processes.

With the availability of innovative technology, you can overcome 5 common challenges you might face in your business operation.
<h2><strong>1. Time wasted on Order Management</strong></h2>
Most of the businesses with a fleet of delivery transport provide either a scheduled or on-demand delivery service. To manage order fulfillment one most use either pen &amp; paper, phone calls, and messy spreadsheets or clunky enterprise software which are not well equipped with modern business demands. The time needed to take an individual order with the customer information, document it, dispatching it on to the driver, communicate back to the customer and follow up on an order means that one employee might have to spend an average of more than 10 minutes per order. However, automating the chain of order fulfillment can reduce this window of receiving and processing an order to less than a minute for every order!

With a modern automation system, you cannot only cut down on the number of steps in your delivery process and automate the workflow but also you can achieve superior integration with other critical solutions and streamline the entire delivery management. It essentially will help you to have a centralized delivery management system to have more control and visibility of the delivery operation.
<h2><strong>2. Route Optimization</strong></h2>
Delivery delay is one of the main reasons of customer dissatisfaction. One of the main reasons of such delays is inefficient routes taken by the drivers to deliver the batched orders. Inefficient routes could be the result of lack of traffic information such as traffic jam, accidents, longer routes, and also inability to consider the customers availability time by the driver while delivering the orders. A good delivery management system will have the algorithm to ensure that drivers complete the (batched) orders in the least amount time by taking customers availability time into consideration along with delivery route information.

For instance <a href=”http://www.wimoapp.com”>WIMO</a> has integrated Google Maps API both in the admin panel and driver app to activate the route optimization for all the deliveries. This helps you to create a truly end-end advanced delivery platform by automatically recording the delivery time, distance, and pick-up and drop-off location.
<h2><strong>3. Lack of Visibility on the Ground Team.</strong></h2>
With the aid of innovative technology tracking the whereabouts and performance of the ground teams has become a necessity rather than a business luxury. The good news for the small (or big) business owner is that you do not require to invest a good chunk of your budget to buy GPS trackers for each and every vehicles. A simple smartphone which the driver may already be possessing will be enough to track their movements and performance. With an integrated tracking app you would be able to get accurate data such as their current location in real time, delivery time taken, distance traveled etc.
<h2><strong>4. Improving Customer Communications</strong></h2>
Constantly keeping customer in the loop with notification for every steps of the order processing is an important strategy to improve customer retention and experience. Moreover, for B2B business, automated notification alert system when an order is pending, delayed, or cancelled for production issues, credit limit, or any other business reasons will help in minimizing customer conflicts, and streamlining the order management process.

Furthermore, to gain competitive advantage you can also enable your customer track their delivery in real time! This will certainly help develop customer experience.
<h2><strong>5. Absence of Insightful Analytics</strong></h2>
To grow and improve your business operation, a business owner must have access to all the financial and logistics metrics. A good delivery management system will enable the managers to have access to all the data recorded such as monthly successful and failed orders, driver’s performances, average delivery time, distance travelled by each drivers, average ratings to the drivers by the customers etc. This insight will help you to optimize your operational flow and manage your entire fleet smoothly. This is an important feature as you can gather information on your customers and customize your services based on their requirements.

The purpose behind investing in automation is to save money, time, and make order fulfilment &amp; deliveries faster. By automating tasks, you don’t need to depend on making manual entries which would save salaries of employees responsible for that task. The system also eliminates the human error and delay, if any. By making faster deliveries, you can increase your customers and revenue, in the end, pushing your profit margins higher.

Going beyond casual delivery operations

In order to build a solid base of the company, spread a good reputation of the brand name and generate continuously higher revenues, each business needs to satisfy its customers. When a firm can ensure customer satisfaction, it generates a great circle of loyal clients that pay back all its efforts.

Due to the high competition in the F&amp;B market today, the bargaining power of customers is increasing significantly. Consequently, companies need to guarantee that they are offering memorable customer experience. To do so, asking for customer feedback and allowing them to benefit from a smooth customer experience when buying your products is meaningfully vital.

Delivery is also a critical step for companies that belong to the F&amp;B industry. Despite the fact that people nowadays prefer their food to be delivered to either home or office, they usually face many issues before receiving their orders. These issues can turn out to affect the business negatively. To clarify, customers who choose their order to be delivered, they end up leaving a bad customer experience. For instance, the driver is taking too long and the customer finds himself obliged to make few calls in order to make sure that the order is on its way, which costs him and the company significant amounts, if done continuously. Or, the client has an urgent matter and needs to change the location for the order to be delivered. Sometimes, the client wants to make a claim regarding a certain matter during his delivery experience with the company directly to the manager.

Now, let me introduce one solution that handles the above issues and more. WIMO, a real time delivery management platform that has as a main concern to facilitate the delivery operations for managers, drivers and customers. Before launching the platform, WIMO decided to understand in-depth and from all corners what customers face during the delivery operations. Therefore, the software covers all the main issues regarding this matter and has solutions to overcome them and boost the overall performance of F&B businesses.

By offering the opportunity of real time tracking of the drivers to customers, the software helps first to eliminate the number of calls that customers need to make for continuous checking of the order arrival. In other terms, the software sends a text message to the customer once the driver starts delivering the order with the following set of information: duration of delivery, expected time of arrival, link to track the driver etc. Furthermore, WIMO makes sure that managers receive accurate and direct feedback from the customers that allows them and the company to understand better the clients, overcome any challenges that disturb the delivery operations and make them smoother and efficient. The software works also with the driver with the same aim stated above by offering the route optimization for quicker access to the customer’s location and generates well-detailed reports about the whole task performance to give full visibility to the managers.

Delivery Performance Analysis

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